Ilifu Services Limited – Customer Privacy Notice

Last updated: 10 February 2026

This privacy notice tells you what to expect us to do with your personal information.

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Contents

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
  • Your rights
• Our lawful bases for the collection and use of your data
  • Legitimate interests
• Where we get personal information from
• How long we keep information
• Who we share information with
• How to complain

Contact details

Post
3rd Floor
86–90 Paul Street
London
EC2A 4NE
United Kingdom

Telephone
01865 582809

Email
info@ilifu.co.uk

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What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Website user information (including user journeys and cookie tracking)

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Lawful bases and data protection rights

Under UK data protection law, we must have a lawful basis for collecting and using your personal information.
There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights, which are set out briefly below.
You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website.

Your rights

• Right of access – ask for copies of your personal information.
• Right to rectification – ask us to correct or delete inaccurate or incomplete data.
• Right to erasure – ask us to delete your personal information.
• Right to restriction of processing – ask us to limit how we use your data.
• Right to object – object to how we process your data.
• Right to data portability – ask us to transfer your data to another organisation or to you.
• Right to withdraw consent – when we use consent as our lawful basis, you may withdraw it at any time.

If you make a request, we must respond within one month.

To make a request, please contact us using the details at the top of this notice.

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Our lawful bases for the collection and use of your data

Our lawful basis for collecting or using personal information to provide services and goods is:

Legitimate interests

We collect and use your information because it benefits you and our organisation without causing undue harm.

Our legitimate interests are:

• We have a legitimate and necessary interest in collecting names and contact details to interact with customers who have expressed interest in our services.

For more information on our use of legitimate interests, contact us using the details above.

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Where we get personal information from

• Directly from you

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How long we keep information

We keep your information (name, email address, and phone number) for up to six months after:

• The last email sent to or received from you, or
• The last phone call made to or received from you.

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Who we share information with

We may share personal information with:

• Organisations we are legally obliged to share personal information with

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How to complain

If you have concerns about how we use your personal data, please contact us using the details above.

If you remain unhappy, you may complain to the Information Commissioner’s Office (ICO).

ICO Address
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline
0303 123 1113

Website
https://www.ico.org.uk/make-a-complaint